Warranty Policy
Alpine Cooling Solutions products are covered by a 2-year or 50,000-kilometre warranty if deemed faulty.
How to Make a Warranty Claim (In The Rare Case You Need To!)
If you believe your product is faulty, contact our team on 07 3299 4639 as soon as possible.
Please have the following information ready:
- Original purchase date and invoice number
- Vehicle registration and odometer reading
- Description of the fault and any checks or tests performed
- Supporting information to help establish the cause of the failure
In some cases, you may need to purchase a replacement component while the original unit is tested. If the claim is approved, a credit may be applied towards the replacement. We will advise you if this is required.
We may request additional information in writing, via a form or email, to assess your claim.
What Is Not Covered?
Our warranty does not cover:
- Internal or external corrosion caused by additives or contamination
- Damage caused by stray electrical current
- Failures associated with a dirty or blocked cooling system
- Vehicle downtime costs
- Towing or relocation expenses
- Labour costs for product removal and refitting
Towing, relocation and labour costs are considered on a case-by-case basis. We aim to discuss each claim openly and work towards a fair outcome.
Contact Alpine Cooling Solutions
We stand behind our products and are committed to supporting our customers throughout the warranty process.
For warranty enquiries or to discuss a claim, call 07 3299 4639.
This policy operates alongside any applicable rights under Australian Consumer Law.