Terms and Conditions

1. Returns, Refunds & Consumer Guarantees

We understand that plans change and customers don’t always return for a scheduled repair. Where a radiator or intercooler is no longer required, we’ll accept eligible returns for credit. 

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a replacement, refund or another remedy, depending on the circumstances.

For assistance with a return or product issue, please contact Alpine Cooling Solutions directly.

2. Fraudulent Orders & Payment Security

Alpine Cooling Solutions takes suspected payment fraud seriously. Orders suspected of involving unauthorised payment details or fraudulent activity may be cancelled or placed on hold while enquiries are made. Suspected fraudulent activity will be reported to the relevant authorities or payment provider where appropriate.

Customers must ensure they are authorised to use the payment method supplied with their order.

3. Privacy Statement

Alpine Cooling Solutions respects your privacy and takes reasonable steps to protect the personal information we collect.

We collect and use information as necessary to manage customer accounts, process orders and payments, arrange deliveries, provide customer support and meet our legal obligations. We do not sell personal information to third parties. Information may be shared with service providers, such as payment processors and delivery partners, where necessary to provide our services or where otherwise permitted or required by law.

We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure.

4. Payment Terms

Customers will be issued an invoice for their order, which will include the applicable payment details and due date. Payment may be made by direct bank transfer using the details provided on the invoice, or by contacting the Alpine Cooling Solutions team to make a payment over the telephone.

All invoices must be paid by the due date specified on the invoice, unless alternative payment terms have been agreed in writing. Customers are responsible for ensuring that payments are made in full and on time.

If a customer has any questions regarding an invoice or payment, they should contact Alpine Cooling Solutions directly for assistance.